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WHAT ARE THE DELIVERY CHARGES FOR ORDERS FROM THE ONLINE SHOP?
Delivery charges for online shopping are as follows;
- Maltese Islands:
- Free for orders over € 25 delivered in Malta.
- A € 5 charge applies for orders below € 25 in Malta
- Gozo : courier charges will apply for orders below €50
- Outside of the Maltese Islands
- The order will be sent to us from which we will advise you by e-mail on shipping charges
WHICH PAYMENT METHODS ARE ACCEPTED IN THE ONLINE SHOP?
We accept payment by credit card or debit card through PayPal checkout or else by PayPal account. Customers from the Maltese islands are also able to pay via cash on delivery.
HOW LONG WILL DELIVERY TAKE?
Deliveries within the Maltese Islands take a maximum of 5 working days. Shipments within Europe typically take 2 weeks, whilst outside EU shipments may take longer. Please contact us for specific dates for shipments outside of Malta.
HOW SECURE IS SHOPPING IN THE ONLINE SHOP? IS MY DATA PROTECTED?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will be processed through PayPal and are never stored on our servers.
WHAT EXACTLY HAPPENS AFTER ORDERING?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will be prepared for shipment or delivery, the following work day or the same day. For deliveries within the Maltese islands we will contact you to set an appointment for delivery. Outside EU deliveries will be dispatched accordingly.
WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support on shoponline@hometrends.com.mt to check whether we received your order.
DO I RECEIVE AN INVOICE FOR MY ORDER?
Yes. You will receive an invoice and receipt with your product when it is delivered to you.
I HAVE NOT YET RECEIVED MY DELIVERY, ALTHOUGH THE STATED DELIVERY TIME HAS PASSED.
On rare occasions or in remote areas there sometimes might be a delay. HomeTrends unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support on shoponline@hometrends.com.mt with your order number or call us on +356 21445654.
DO I HAVE TO PAY A CUSTOMS DUTY FOR THE GOODS ?
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. HomeTrends has no influence over this procedure.